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AI Express seeks to be value carrier; providing OTP is just not enough: Chairman Nipun Aggarwal
BusinessLine 11 hrs ago·19 Jul 2026, 10:40 am
Air India Express Chairman Nipun Aggarwal has emphasized that the airline is moving beyond simply providing On-Time Performance (OTP) to becoming a 'value carrier.' This shift signals a strategic focus on enhancing the overall customer experience, aiming to build deeper loyalty among travelers.
For investors, this indicates a potential pivot in the airline's operational strategy. While punctuality remains crucial, the management's focus on holistic service quality suggests they are preparing to compete more aggressively on customer satisfaction, which could influence the airline's long-term market positioning and brand value.
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