ICICI Bank changes net banking URL: New .bank.in address, CAPTCHA feature - what customers need to know

ICICI Bank has updated its internet banking portal to a new domain ending in .bank.in. This change is part of a broader initiative by the Reserve Bank of India to enhance digital security and combat cyber threats. Consequently, customers will now need to complete a CAPTCHA verification step before accessing their accounts.

This shift is a precautionary measure to protect user data and prevent unauthorized access. It is important to note that this migration does not alter any existing login credentials or account details. The core functionality of the banking service remains the same, but the security protocols have been strengthened to ensure a safer digital experience.

Investors should view this as a routine operational update that prioritizes customer safety. As the bank continues to expand its digital footprint, such measures are expected to bolster trust in its online platforms. The move aligns with industry standards for cybersecurity and should not impact the bank's service delivery or customer satisfaction.