IRB INFRASTRUCTURE TRUST — Disclosure of all complaints including SCORES complaints received by the InvIT on a quarterly basis

IRB Infrastructure Trust has announced that it will disclose all investor complaints, including those received through SCORES, on a quarterly basis. This move aims to provide greater transparency regarding the resolution of grievances, ensuring investors have a clearer view of the trust's customer service performance.

For investors, this step is significant as it addresses concerns about the timely handling of disputes. By making complaint data public, the trust allows stakeholders to monitor its operational efficiency and responsiveness, which are key factors in assessing the trust's overall management quality.

Investors should now watch for the upcoming quarterly reports to see how quickly complaints are being resolved. A consistent decline in unresolved issues would signal improved management practices, while rising numbers might warrant closer attention.