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Meta Quietly Tests Human Contractors To Handle Calls Placed By New AI Agent Muse: Report
NDTV Profit 1 hr ago·22 Sept 2026, 5:18 pm
Meta has reportedly initiated a private, internal test to verify its new AI voice agent, named Muse. The company is quietly routing calls made by this artificial intelligence to human contractors to ensure the system can handle complex requests effectively.
This development is significant for investors as it highlights the current limitations of AI in customer service. While automation is a major industry trend, this test suggests that human oversight will likely remain essential for the foreseeable future to manage sensitive interactions and ensure accuracy.
Investors should monitor Meta's progress in this area. Successful integration could lead to significant cost savings, while continued reliance on humans might temper expectations regarding the speed of AI adoption in the sector.
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